Contact information

We Are Here to Help

Have a question about your order, a product, or anything else? Send us a message and we will get back to you within 1 to 2 business days.


Contact Information

  • Email: contact@klahr.com

  • Hours: Monday to Friday, 9am to 6pm (BRT)


Common Questions

Where is my order?

Once your order ships, you will receive a tracking number by email. Standard delivery to the US takes 8 to 20 business days from dispatch. If it has been more than 25 business days, email us and we will investigate.


Can I change or cancel my order?

We process orders quickly. If you need to make a change, email us at contact@klahr.com within 12 hours of placing your order and we will do our best to help before shipment.


How do I return an item?

Email us at contact@klahr.com with your order number and we will send you return instructions. Returns are accepted within 30 days of delivery.


My item arrived damaged. What do I do?

We are sorry to hear that. Please email us at contact@klahr.com within 7 days of delivery with your order number and a photo of the damage. We will send a replacement or issue a full refund right away.