RETURN & REFUND POLICY

Last updated: October 9, 2026

Our Return Policy

KLAHR offers a 60-day voluntary return policy, starting from delivery.

This policy applies to eligible purchases through wearklahr.com delivered to the United States, Canada, Australia, Great Britain, Germany and the Netherlands.

Our voluntary offer is additional to your mandatory consumer rights.

Voluntary Return Window

You may request a voluntary return within 60 calendar days after delivery.

This is the deadline for notifying us, not a requirement that the parcel reach Brazil within those 60 days.

Please dispatch the return promptly after receiving our instructions. Applicable statutory deadlines take priority over our commercial procedures.

Voluntary Return Eligibility

For a voluntary change-of-mind return, the product must:

• Be in substantially original condition.

• Be free from customer-caused damage.

• Include original accessories and packaging where reasonably possible.

• Be securely packaged for return.

Damage caused by misuse, modification, improper handling or impact may affect eligibility.

These conditions do not restrict statutory cancellation rights or remedies for faulty, damaged, incorrect or misdescribed goods.

How to Request a Return

1. Email contact@wearklahr.com with the subject Return Request.

2. Include your order number and the item you wish to return.

3. Our support team aims to respond within 1–2 business days with instructions.

4. Pack the product securely and include your order number.

5. Keep proof of postage. We recommend a tracked service.

Please contact us before sending the parcel so we can identify the order and provide instructions. Exercising a statutory cancellation right does not depend on our discretionary approval or response.

Return Address

All returns are sent to Brazil:

Taynara Pimenta Naves / KLAHR
Rua Doutor Rui Carnassiali, 333
Jardim Liberdade
Maringá, Paraná 87047-220
Brazil

We do not currently provide a local return address in the destination countries.

Return Shipping Costs

For change-of-mind returns, the customer pays the direct return postage cost, except where applicable law requires otherwise.

We do not normally provide prepaid labels for voluntary returns. International return postage depends on the carrier, parcel size, weight and origin. You may obtain a quote for the Brazilian address above before purchasing.

For valid faulty, damaged, incorrect or misdescribed product claims, KLAHR arranges or covers necessary return shipping as required by law. Contact us before paying postage so we can arrange it.

We do not charge a restocking fee.

Statutory Cancellation — Great Britain, Germany and the Netherlands

For eligible online purchases, you may cancel without giving a reason within 14 days after you, or a person you nominate other than the carrier, receives the goods.

Where goods ordered together arrive separately, the period generally begins when the last good is received.

Notify us by email or another clear statement before the period expires. Return the goods within 14 days after notifying us.

You may inspect goods as you would in a shop. Handling beyond what is necessary to establish their nature, characteristics and functioning may result in a lawful deduction for diminished value. Opening packaging or trying on an item does not automatically remove your cancellation right.

We reimburse the relevant payments, including standard outbound delivery if charged. The extra cost of an optional premium delivery service need not be refunded.

Reimbursement is made without undue delay and within 14 days after we receive your cancellation notice. Unless we offer to collect the goods, we may withhold reimbursement until we receive them or evidence of dispatch, whichever occurs first.

We use the original payment method unless you expressly agree otherwise, without a refund fee.

Optional Cancellation Form

You may use this form, but it is not mandatory:

To: Taynara Pimenta Naves / KLAHR
Rua Doutor Rui Carnassiali, 333, Jardim Liberdade, Maringá, Paraná 87047-220, Brazil
Email: contact@wearklahr.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

Goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper:

Refunds for Voluntary Returns

We inspect returned products and notify you of the outcome.

For eligible voluntary returns, we aim to issue refunds within 5–7 business days after receiving the item. Any mandatory legal deadline takes priority.

Refunds use the original payment method unless another method is agreed and permitted by law.

Orders are charged and refunded in USD. Your payment provider may take additional time to display the credit, and currency conversion or provider fees may affect the amount displayed in your local currency.

Standard outbound shipping is free. We do not deduct an undisclosed outbound shipping charge.

Damaged, Defective or Incorrect Items

Contact contact@wearklahr.com as soon as reasonably possible if an item is faulty, damaged, incomplete or different from what you ordered.

Provide your order number, a description and photographs or video where reasonably available.

For visible shipping damage, reporting within seven days helps our investigation. This is a recommendation, not a deadline limiting legal rights or warranty coverage.

We provide the remedy required by law, which may include repair, replacement, price reduction, refund or compensation.

You do not need to resolve the claim directly with our supplier.

Exchanges

We do not offer direct exchanges for voluntary changes of size, colour or style. You may return an eligible item and place a new order.

This does not restrict a legal entitlement to replacement of faulty or non-conforming goods.

Australian Customers

Applicable Australian Consumer Law guarantees operate independently of our voluntary return period and commercial warranty.

For a major product failure, you may choose a refund or replacement. Other failures may entitle you to repair or another remedy required by law. Compensation for reasonably foreseeable loss or damage may also be available.

Other Mandatory Consumer Rights

Mandatory rights in the United States, Canada, Great Britain, Germany and the Netherlands remain unaffected.

Our 60-day return offer and two-year commercial warranty do not set a maximum duration for statutory rights. In particular, Dutch statutory conformity rights depend on the product’s reasonable expected lifespan and are not subject to a universal two-year limit.

Contact

Email: contact@wearklahr.com
Phone: +55 (44) 99971-8884

Business and Return Address:
Taynara Pimenta Naves / KLAHR
Rua Doutor Rui Carnassiali, 333
Jardim Liberdade
Maringá, Paraná 87047-220
Brazil