SHIPPING & DELIVERY POLICY

Last updated: October 9, 2026

Where We Ship

KLAHR offers standard shipping to:

• United States

• Canada

• Australia

• United Kingdom — England, Scotland and Wales

• Germany

• Netherlands

We do not currently ship to Northern Ireland.

Delivery is available to addresses supported by our checkout and shipping services. Any additional delivery restrictions will be disclosed before purchase.

Fulfillment and Dispatch Location

KLAHR is operated from Brazil and works with independent suppliers and international fulfillment partners.

Products are dispatched from China.

Our Brazilian business address is also our return address. It is not the dispatch location.

We do not represent that products are stored or dispatched locally in the destination countries.

Processing and Delivery Times

Orders are normally processed within 1–3 business days after payment confirmation. Processing ends when the order is handed to the shipping carrier.

The following estimates apply to standard deliveries:

Destination	Processing	Transit after dispatch	Estimated total
United States	1–3 business days	5–13 business days	6–16 business days
Canada	1–3 business days	5–13 business days	6–16 business days
Australia	1–3 business days	5–13 business days	6–16 business days
United Kingdom — England, Scotland and Wales	1–3 business days	5–13 business days	6–16 business days
Germany	1–3 business days	5–13 business days	6–16 business days
Netherlands	1–3 business days	5–13 business days	6–16 business days

Business days are Monday through Friday, excluding applicable public holidays.

These are estimates, not guaranteed delivery dates. Carrier disruptions, customs processing, weather, holidays and destination conditions may affect delivery. These circumstances do not remove remedies available under applicable consumer law.

Free Standard Shipping

Standard shipping is free, with no minimum order value, to supported addresses in all destinations listed above.

Free shipping covers the delivery charge. It does not, by itself, mean that government taxes or import charges are waived.

Currency

All product prices and checkout charges are in US dollars (USD).

Your bank or payment provider may apply currency conversion or international transaction fees. These are determined by your provider, not collected by KLAHR as shipping charges.

Tracking and Separate Shipments

We will send tracking information after dispatch when it becomes available. Tracking may take several business days to show movement.

Items from the same order may arrive in separate packages. We do not charge additional standard shipping solely because an order is divided into multiple shipments.

For tracking assistance, contact contact@wearklahr.com.

Taxes, Customs Duties and Import Charges

Orders are shipped internationally and may pass through customs clearance.

Any taxes or import charges collected by KLAHR are disclosed before payment.

Depending on the destination and shipment, import taxes, customs duties or carrier clearance fees not collected at checkout may be payable by the recipient before or upon delivery, where permitted by law.

Where an amount cannot reasonably be calculated in advance, we disclose the possibility of additional charges before purchase. Any known applicable charge will be disclosed as required.

KLAHR does not transfer to customers any tax or other obligation that the law requires KLAHR to bear.

If a carrier requests payment of a tax already collected by KLAHR for the same order, contact us with your order number and the payment request so we can investigate.

Delayed or Missing Orders

If your order has not arrived by the end of the estimated delivery window, email contact@wearklahr.com with your order number.

We will investigate with the carrier or fulfillment partner and provide an appropriate resolution, including replacement or refund where required.

Where consumer law places delivery responsibility on KLAHR, handing the parcel to our carrier does not end that responsibility.

Damaged or Incorrect Deliveries

Contact us if your order arrives damaged, incomplete or incorrect.

Please retain the packaging and provide photographs where reasonably available. Our Return & Refund Policy explains the applicable procedure and remedies.

Incorrect Shipping Address

Please provide a complete and accurate address. If you notice an error, contact us promptly.

Address changes may not be possible once fulfillment or dispatch has begun. Any proposed charge for an address correction or reshipment will be explained before you agree to it, subject to applicable law.

Contact

Email: contact@wearklahr.com
Phone: +55 (44) 99971-8884
Website: https://wearklahr.com
Customer Service Hours: Monday to Friday, 9:00 AM–6:00 PM Brasília time (UTC−3)

Business and Return Address:
Taynara Pimenta Naves / KLAHR
Rua Doutor Rui Carnassiali, 333
Jardim Liberdade
Maringá, Paraná 87047-220
Brazil